1. Booking / Reservation Policy

• Reservations can be made via our website, phone, or email.

• Guests under 18 must be accompanied by an adult.

2. Payment Terms

• Full payment for the stay is required at check-in.

• Non-refundable, high-demand, event, or group bookings may have different pre-payment policies, confirmed at the time of booking.

• A security deposit of AUD 200 may be requested at check-in.

• Failure to comply with the payment policy may result in cancellation.

3. Credit Card Terms

• Olympia Motel accepts all major credit cards. No additional fees apply.

• All credit card information is securely handled.

4. Check-in / Check-out

• Check-in: from 2:00pm. Early check-in is subject to availability.

• Check-out: before 10:00am. Late check-out may incur additional charges.

• Photo identification (ID) matching the primary guest on the booking must be presented at check-in. This is required for security verification.

5. Cancellation & Refund Policy

• Free cancellation is generally allowed until 1 day prior to arrival.

• Late cancellations or no-shows will be charged the first night.

• Policies may vary depending on booking type, season, or events.

• Refunds are issued based on the payment method at the time of purchase.

• Cardholder details and proof of purchase may be requested to process refunds.

• Generally, the processing time for most refunds is 3 to 7 business days.

6. Extra Bed / Additional Guest Policy

• Extra beds or rollaway beds are not available in any room type.

• Guests requiring additional sleeping arrangements are advised to book an extra room.

7. House Rules / Guest Responsibilities

• Smoking is not permitted in guest rooms.

• Pets are not allowed unless previously arranged.

• Guests are responsible for any damage to property caused during their stay.

• Evicted guests will be blacklisted and we may notify the police. Eviction may occur (but is not limited to) the following situations:

  • Intoxication or unsavoury behaviour

  • Overcrowding or exceeding room capacity

  • Any incident requiring police intervention

  • Behaviour that poses a safety threat to others

  • Ignoring requests to reduce excessive noise (music or other noise)

8. Liability / Limitation

• Olympia Motel is not responsible for loss, theft, or damage of personal belongings.

• Guests use the facilities at their own risk.